Senior Product Designer and UX Researcher

TXI is looking for a Senior Product Designer with a focus in UX Research who grounds innovation in humanity.

Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they are not solving the real user need. We take a pragmatic approach to innovation by deploying integrated teams to uncover insights from users and turn them into compelling digital solutions. As a boutique strategy and product innovation firm, our capabilities include product discovery, delivery, and adoption. As a Senior Product Designer and UX Researcher, you have the opportunity to strategically grow our design team and expand our design capabilities.

What We’re Looking For

We’re looking for a Senior Designer, with a long-standing career in design and research for digital experiences. Some designers fall in love with the solution, you fall in love with the problem. You’re not just interested in creating a beautiful design, you also possess a deep desire to ensure it exceeds client and user expectations. You’re flexible and earnest in your approach and understand the path to creating exceptional products is shaped by research, strategy, and technology. This is your chance to work with world-class humans, grow and share your skills, and create a lasting impact.

Don’t hesitate if you don’t have 100% of the specifics listed. We have a preference for folks with previous project leadership or digital consulting experience, but if you’re a strong digital product designer with experience leading research and discovery, we want to hear from you. TXI encourages everyone interested in a role to apply.

Design at TXI

Design matters to us. Design manifests possibility and gives us a glimpse of our future. It provides us a sense of purpose and guides our intent. Design is never about just an idea. It requires an understanding of its audience. Design is strategic. It generates value by driving deliverables, outcomes, and recommendations. Design is bigger than a single skill set or discipline.

We design for resonance: to create change, and to make meaning. We aim to design product and service experiences that we are proud of—in a consistent and repeatable way. While there’s much more behind these five design principles, we believe they hold us accountable to each other, our clients, their users, and our own work:

1. Humanity

2. Curiosity

3. Clarity

4. Ingenuity

5. Quality

What your days will look like, what success looks like

Proper expectations setting has a big impact on your progressional growth. To set expectations for what you’ll experience as Senior Product Designer here is some of what you can expect in your first two years:

Within 1 month, you will

// Start the company onboarding process, learning more about our company’s culture, values, history, and commitments to our clients

// Gain an understanding of our integrated development process, tooling and frameworks, and project approach

// Shadow client teams to learn from and about our integrated teams of delivery managers, designers, engineers, and product managers

// Learn more about the client experience, from sales into product discovery, delivery, and ongoing evolution

// Go deeper into the employee experience of working at TXI, meeting with key leaders across the company, and building relationships with the broader team

Within 3 months, you will

// Have completed your onboarding process with your onboarding cohort

// Be involved in your first project

// Foster relationships with developers, delivery managers, and client partners on your teams as well as across the broader company

// Build a relationship with your manager and the Head of Design, and receive your first quarterly 360 feedback

// Be building relationships with your direct reports in the Product Design practice

//Attend your first TXI Quarterly with the rest of the organization

Within 6 months, you will

// Complete a review with your manager

// Push your team to do its best work yet. You’ll know the team well by this point and will understand how to encourage them to do work the whole team and company is incredibly proud of

// Advance the craft of design at TXI. You’ll share your knowledge with others, learn from them, and perhaps define an experiment or two so we can all learn together.

// Learn new processes and tools to support further growth and develop your own skills

Within 1 year, you will

// Attend a company retreat to get to know all of the employees outside of the office setting

// Potentially start with a second client or re-engage with your first client on a new product or phase of work, deepening your relationships

// Attend your first ESOP share party as an employee-owner and celebrate the value we’re building together

After 2 years, you will

// Look back proudly to the project and organizational changes you’ve inspired or directed, creating an impact on how we do business

Some reasons why you might like working with us

We have been recognized for both our internal employee experience and delivering a trusted customer experience. At TXI, we are very intentional about the way we work and support both our team and our clients.

1. We focus on Product Innovation: helping initially to envision new product concepts for our clients. We are core contributors to shaping the work that we do and the problems we’re working to solve. In addition to that ideation stage, we get to help them bring these new concepts to market. We help both to build the right thing (design thinking and product discovery) and build the thing right (agile mindset and iterative approach).

2. We care about DEIB (diversity, equity, inclusion, and belonging). To deliver the best solutions, we need as many bright and diverse minds in the room as possible, and we need to be able to learn from them once they’re there. That’s why we’re working to create an environment that’s comfortable and inclusive for everyone. Learn more about our DEIB learnings, roadmap, and history.

3. We work in a variety of industries, encouraging our team members to explore new domains, solve different kinds of problems, and adopt new technologies. There is no getting bored in our portfolio; you’ll work across health care, edtech, manufacturing, and nonprofits, just to name a few, and building web, mobile, and IoT solutions.

4. We work in integrated teams (and avoid staff augmentation). At TXI, we seek to bring all of the good ideas to the table so you learn from the talented teammates you regularly pair with. Product, design, and development regularly collaborate, and we are all listening to the same users

5. We are intentional about supporting each individual’s growth. “Challenge and support each other” is a core value of the company and we take that mission seriously.  That’s why every employee has a personal learning and development budget, everyone has a bi-weekly conversation with their manager about their progress

6. We believe that wellness and a sustainable pace deliver the best outcomes. We commit to our clients to be dedicated partners for a sustainable 35 hours a week. We don’t require regular travel or client on-site time. Our team members have flexible schedules with a hybrid (colocated or remote) working environment and discretionary time off because we respect that everyone has a life outside of work

7. We value transparency and open discussion. You will have a front-line view of the company’s performance, risks and issues, finances, and budgets. With unique tools and facilitation techniques, we also regularly connect and discuss topics as a company to guide our path forward

8. We build products that matter. We advance the causes and goals of our partners and consistently deliver outcomes for them. See some examples below

What We Make

For over two decades, we’ve partnered with clients across industries to research, design, and develop custom web and mobile applications that make a meaningful impact. These impacts include:

<> Empowering nonprofits with real-time insight into progress and potential for donor impact through transformative fundraising software

<> Designing a digital experience to support LGBTQ+ 14–17-year-old youths as they face societal and personal bias with their orientation prior to coming out, driven by evidence-based treatment and therapy plans.

<> Driving accountability and motivation for patients recovering from spinal surgery through integrated mobile app and wearable device on the patient’s lower back  <>Improving prediction of patient enrollment in global clinical trials for life-saving drugs through the integration of advanced analytics and digital innovation

<> Creating a new mobile app to inspire employees to love where they work by delivering meaningful savings and recognition in their workplace, while also amplifying merchant partner reach across the US

But the work is just part of what makes TXI a rewarding place to be. We support each others’ interests—whether volunteering with AIGA, organizing a UX Strategy Meetup, speaking at industry events, or learning new techniques and technologies. If there’s something you’re passionate about, we want you to pursue it so you can teach it to the rest of us. Our First Friday Design Talks, company Lunch & Learns, and weekly Design Practice Meetings are just some of the ways we create space for sharing, learning, and professional development.

What We Offer

We believe in equitable pay. The salary range for this role is $144,500 – $210,000 CAD. In addition to base compensation, we offer a bi-annual bonus based on company performance as well as the following benefits, which are intended to take care of you (and the people you care about):

-Discretionary paid time off

– Quality health insurance and medical travel benefit

– Paid parental leave policy (equal for all TXI parents)

– 401k plan, including employer matching

– The option to work fully remotely with minimal client or onsite client work

– Company retreats and Quarterly days, both of which are a chance to connect with each other in person and outside of the office

– Reimbursement Benefits for continuing education, donation matching, home office improvements, co-worker connection and renewable energy switching

– Employee Stock Ownership Program: TXI is 100% employee owned through an ESOP, which grants shares of company stock to all employees as a retirement benefit

– TXI is proud to be a carbon neutral organization, thanks to its partnership with Climate Vault. That means all activities done by our employees (you!) are neutralized as part of our company’s annual carbon footprint.

Location

US-friendly hours are strongly preferred. We have a remote-first environment at TXI, with distributed team members in the US, Canada, and Europe who work from home. We communicate and collaborate effectively in a remote environment using tools like Miro, Notion, Slack, and Zoom. We also prioritize virtual bonding and emphasize inclusivity, autonomy, and trust while cultivating a safe and welcoming environment that is conducive to supporting a positive employee experience.

While we encourage asynchronous communication, we often work in pairs or in collaboration sessions. Therefore, it is important to have some core hours of overlap with our clients and your fellow team members. Regardless of where you are living and working, all TXIers have multiple opportunities throughout the year to meet and hang out in person to continue building those connections.

We take equality seriously

TXI is proud to be an equal opportunity workplace and is committed to equal opportunity employment without regard to race, religion, color, gender (including gender identity, change of sex, and transgender status), sexual orientation, age, disability, ancestry, national origin, military or veteran status, marital status, genetic information or any other characteristic protected by applicable law.

In an effort to protect our employees and their families during these unusual times, proof of COVID-19 vaccination is required as a condition of employment with TXI.  This means all individuals must be fully-vaccinated (i.e. two weeks after their second shot for a 2-dose vaccine such as Pfizer or Moderna, or two weeks after a single-dose vaccine such as Johnson & Johnson) to be employed with TXI.  Of course, we are willing to consider requests for accommodation on an individualized basis.  Any medical information will be kept confidential.