Marketing Manager, Community 

Overview

The HubSpot Community Team’s mission is to build communities of product and practice that support all HubSpot users and practitioners in building their craft together. In support of this mission, we are growing our Community team to enable our ecosystem to connect and learn from one another.

The Marketing Manager, Community will play an integral role in creating and scaling communities, as well as executing experiments for our diverse ecosystem of customers. You’ll work closely with the broader Community Team to create engaging content, define onboarding tactics, engagement strategies, and define KPIs based on data for communities. Another element of this role is helping other community teams, including our communities of product, user groups, and advocacy teams guide their community compass and assist on community led growth plays.

Success in this role will result in executing experiments focused on proving value of community spaces, implementing community focused solutions, and overall improving the health of the HubSpot community. This person will play a key role in helping the team move the needle on the Community’s key performance metrics and will take on new goals and targets as we scale and continue to leverage the business impact of the program.

In this role you will work cross functionally, establishing relationships with other stakeholders, including sales, marketing, and customer success.

In this role, you’ll get to:

• Foster community engagement through content, conversations, and connections.
• Identify community and content themes for community personas, which you can build content and experiments around
• Execute on experiments, while mastering the community-led mindset
• Learn how to analyze experiment data and hypothesis validation
• Deliver consistently excellent community experience for everyone from new members to advocates
• Share feedback with internal and external stakeholders around successes and learnings
• Engage and foster relationships with community members; help identify advocates
• Discover and develop areas for community growth and engagement throughout HubSpot

We are looking for people who: 

• Have experience as building community or customer facing programs with a proven track record
• Can build and maintain relationships, manage expectations, and proactively identify roadblocks
• Have excellent communication skills, both written and verbal
• Are motivated self-starters who can align their work with the needs of the business
• Are energized by curiosity and an affinity for problem solving and can always find ways to add new value.
• Adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively.
• Consistently deliver on performance expectations in their current role.
• Has built any communities –
• We are a B2B company but welcome applicants with consumer experience – especially if you’ve built communities from scratch!